|Frequently Asked Questions
Below are questions that our customers often ask us when they first contact us as victims
of fire loss and/or water damage.
How do I get started and get an estimate?
Call us toll free at 1-800-486-4976 and speak with our office coordinator to set up an appointment.
What personal information will I need to provide?
We will need your general contact information, family size, and a telephone number where you can be readily reached.
What insurance information will I need to provide?
We will need your insurance adjuster’s name and telephone number. We will also need your claim number as soon as it becomes available.
Who bills the insurance company?
Prospect Builders deals directly with your insurance company so that you don’t have to.
Are there any out of pocket expenses that I will need to worry about?
There is a damage security deposit for temporary housing (mobile homes), due the day of delivery. Security deposits are held until the rental unit is finalized and is paid in full. To ensure the full return of your deposit, the unit must be cleaned and have no damage.
How can it be determined if a mobile home can be put on my property?
Once we assign a field representative to your case, he will inspect your site and the conditions of the
roads leading up to your property in order for us to determine if a mobile home can be set up on your
property. While on site, we will also take the measurements, insurance information and personal information
that we need to expedite delivery.
Can I visit and take a look at the units before I make any decision?
Absolutely. Please call our office at (413) 525-3270 to arrange an appointment.
Who takes care of town permits?
Our field representative will meet with your town’s building inspector/department and acquire all of the permits required. We will then file the permits with the town. In the event that your town has limited hours, you may be required to file permits.
Who sets up our utilities?
We will coordinate the set up of water, electricity, and telephone service and cable access. However,
as the homeowner, you will need to contact your local telephone and cable companies for installations
How do you hookup the water and electricity?
Your existing services will be used. However, if your electrical panel is inoperable due to damage, a temporary service pole would be required. The ease or difficulty of this procedure will be determined by circumstances depending on your Power Company, State or Town regulations.
Can I use my own plumber or electrician?
Any contractor that has proper licensing and credentials can be used. However, it may be more advantageous for us to use our own contractors simply because we are confident in their abilities and that their experience is a known quantity. Using our contractors may also save you time in expediting services to your property because we already have their licenses and insurances on record at our offices.
How quickly can I expect delivery?
Delivery dates depend on individual situations on a case-to-case basis. Although our aim is to deliver your mobile home as quickly as possible, delivery is dependent upon conditions which we may not be able to control such as: the weather, site preparation, the granting of town permits and timely authorization from your insurance company.
Do I need to be at my property when delivery is made?
Yes. You will be required to sign a contract with us on the day of delivery and to give us a check for the damage security deposit.
When can I move in?
Once all permits are granted and your connecting services are completed, you can move in. In the majority
of cases, hookups and connections are completed the day after delivery. Please note, homes that require
temporary service poles generally take longer.
How are the units heated?
All units use electric heat.
Is there a fee for pets?
A charge to accommodate your pet is billed to your insurance company.
What do I do to prepare the site?
If needed or required, Prospect Builders will provide you with a list of items that you may need to complete before delivery. Otherwise, preparation on your part may not be required.
What about seasonal conditions such as snow?
Snow removal is your responsibility as part of the delivery and removal process. If necessary, we will provide instructions for you to prepare the site.
During installation of the unit will my lawn/yard be damaged?
When we deliver or remove a unit, we will do our absolute best not to damage your lawn and landscaping.
What will I need once I move into the unit?
You will be provided with a Welcome Packet that lists the general items that you will need during your stay. Also, the Welcome Packet will contain a consent form for cable installation, telephone installation, and other helpful hints.
What if something is damaged in the unit?
Our staff is on call 24/7 at 1-800-486-4976.
Are the units insured?
Prospect Builders will insure the unit. However, we highly recommend that you insure personal contents.
What furniture and appliances are provided?
Kitchens have a full size stove and refrigerator. Bedrooms and living rooms are fully furnished. Air conditioning is an option. We can also provide you with a clothes washing machine and dryer.
How much will this cost?
Costs will vary depending on such variables as your location, ease of access to your property and the size of the unit you request.
What do I do when I no longer need unit?
As soon as you think that you will no longer need the unit, simply call our office (1-800-486-4976) to schedule a removal date. If the unit will need to be removed by a specific date, please let us know as soon as possible and we will do everything we can to accommodate your request.